HONG KONG 

SHIPPING & RETURNS

Hong Kong Local Retail Shipping
香港送貨服務
Hong Kong Local Returns
香港退貨服務

What items are returnable?

  • Your items can be returned for a refund within 14 days of receiving your order

  • Your items must be unused and in the same condition as you have received them, they must be in the original packaging

  • Items can be exchanged, please bring your item(s) to our office for an exchange

  • If an exchange cannot be arranged due to unavailable stock, a refund will be issued to  your original source of payment.

       Office Address: 

       Blk A, 9/F, Ka Wing Factory Building,

       19-21 Ng Fong Street,

       San Po Kong, Kowloon, Hong Kong  

       Office Hours:

       Mon - Fri: 10:00am - 6:00pm

       Sat: 10:00am - 12:30pm

       Sun: Closed 

 

What items are non-refundable?​

  • If item(s) is/are returned in a damaged condition or received by us after the 14 days return period, a refund will not be offered

 

 

How do I return?

  • Super easy! Complete the return form included in your package and courier you item back to us. You may also choose to visit our office to return  your order.

  • All return postal charges are at the cost of the customer

 

How soon will I get my refund?

  • Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

  • If you are approved, then your refund will be processed, and a credit will automatically be applied original method of payment, within 10 business days.

我可退換我的訂單嗎?​

  • 我們的退換貨期為14天,即由速遞員派件日起14天內需要讓我們收到您需要退換的商品

  • 如超過14天內才讓我們 收到、或商品已剪牌、失去包裝,恕退貨部門未能處理

  • 如需換貨,請帶同貨品到本公司安排更換同款商品的不同尺碼或顏色(如有)一次。

  • 如想更換的貨品沒有存貨, 我們會退款至您的電子錢包。

      公司地址: 

       新蒲崗五芳街19-21號嘉榮工廠大廈9樓A座

       辦公時間:

       星期一至五:               10:00 - 18:00

       星期六:                    10:00 - 12:30

       星期日及公眾假期: 休息

什麼產品是不設退換?​

  • 如貨品有缺陷,有污損,比使用過或本公司超過14天的退換期才收到貨品,本公司不會提供退換服務。

 

我如何安排退貨?

  • 好簡單!請填寫包裹內的退貨/換貨表格,連同貨品寄回給我們,顧客也可選擇帶需退回的貨品到本公司。

  • 退款會直接退至顧客原來的付款方法戶口。

  • 顧客需付所有的郵政費用。

我何時會收到退款?

  • 退款完成處理後您會收到我們的電郵通知,退款一般會在十個工作天內顯示在顧客原來的付款方法戶口。

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